Quality assurance activities
INDEX
- Providing optimal total solutions to customers
- Quality Vision : Creating Attractive Qualities that Respond to Customer Trust
- Quality Charter and Quality Policy
- Basic Quality Policy : We will pursue quality assurance from the customer's perspective by innovating technology development and production activities.
- Quality Assurance System : Establishment of product development and quality assurance systems that meet customer expectations
- Quality Management System Certification : ISO9001 Certification and IATF16949 Certification Acquired
- Improving Customer Satisfaction : Conducting Customer Satisfaction Surveys
- Customer Support : Implementation of quality and technical support
Providing optimal total solutions to customers
Our Group strives to improve reliability by providing high-quality, high-performance products by providing feedback from customers to the development and manufacturing divisions. We will continue our efforts to contribute to a sustainable society and improve customer satisfaction through the provision of highly efficient products.
We hold exhibitions regularly to communicate with our customers.
Quality Vision : Creating Attractive Qualities that Respond to Customer Trust
Activities Related to Quality
We will pursue the provision of appealing products and services in order to make our customers a company that is trusted most.
Quality Charter and Quality Policy
| Document | |
|---|---|
| Quality Charter | Japanese |
| Quality Policy | Japanese |
Click here for details on the Product Information Site
"Quality Policy"
Basic Quality Policy : We will pursue quality assurance from the customer's perspective by innovating technology development and production activities.
The Sanken Group will act as follows based on its basic policies.
- 1. We will develop and provide high-quality electronics products that can contribute to the interests of society.
- 2. Related divisions work together under a consistent quality management system to realize customer quality requirements in a timely manner.
- 3. We will continuously improve our quality management system in accordance with the results of management reviews and the status of operations.
- 4. We comply with customer requirements and legal and regulatory requirements.
- 5. We plan and implement quality improvement activities, including human resource development, and monitor their progress.
Quality Assurance System : Establishment of product development and quality assurance systems that meet customer expectations
In order to realize our Quality Vision, we will promote product development and quality assurance by placing the highest priority on information from customers.
In addition, we will strive to improve quality through a PDCA based on quality-related information in order to respond to the confidence of our customers.
Quality Management System Certification : ISO9001 Certification and IATF16949 Certification Acquired
The Sanken Group has acquired ISO9001 certification, an international standard for quality management systems, and IATF16949 (a standard for the automotive industry), and is continuously improving the product development, quality control, and quality assurance of our products.
Improving Customer Satisfaction : Conducting Customer Satisfaction Surveys
We regularly conduct Customer Satisfaction Surveys to provide appealing products and services, linking customer opinions and requests to product development and service improvements.
Customer Support : Implementation of quality and technical support
We have a quality and technical support system in place to support our customers' production activities.
We will strive to provide attractive products and services in a timely manner to meet customer needs and become a trusted company.